At TLC, we do our very best to ensure all our customers are happy. So much so, that we are now offering a bespoke order service for items within the Current Collection that you would like customized. (Bespoke sizing, different colours/fabrics, leg lengths, adjustments).
Bespoke orders will come with a £25 surcharge per item + Full RRP of the item.
• No Sale items can be repeated - only the Current Collection is available for special order.
• No returns unless the incorrect item is supplied or the item is faulty.
• Customer is fully responsible for all specifications. TLC will not take responsibility for incorrect specifications resulting in an unwanted item.
• Each separate item is subject to an extra £25 surcharge.
• All specials are subject to availability of fabrics and accessories.
• Should you require an item of clothing which is not part of the Current Collection, please e-mail us the exact specifications. (Fabric, size, pattern, fabric etc, along with any images). Our Design Team will then be in touch with a quote as soon as they can.
WHY DO WE CHARGE A £25 SURCHARGE?
Because your item is hand made especially for you. The single item has to be cut and manufactured specially, alongside large factory runs. The individual pattern has to be located and adjusted and the fabric must be selected and tested. The whole process involves the attention of a number of individuals to monitor its’ progress in order to ensure your special order comes in exactly how you want it. Special Orders are therefore very time consuming and uneconomical. However we aim to please and we hope you enjoy this service.