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A Fulfillment Associate completes customer orders in an online environment. Once the company receives an order, the Fulfillment Associate gathers the items and prepares the order for shipping or pickup. A Fulfillment Associate’s duties and responsibilities may include:
Successful Fulfillment Associates combine accuracy, time management, and organisational skills to complete their daily tasks. They require the ability to perform manual tasks, and computer knowledge to gather orders and complete documentation. Top skills for a Fulfillment Associate may include:
A Fulfillment Associate typically requires previous experience in warehousing, order picking, shipping and receiving, product stocking, or other inventory-related positions. Experience accurately gathering product orders, and general knowledge of proper packaging and shipping protocol is essential for the role. A successful Fulfillment Associate has experience with warehouse equipment, such as weigh scales, forklifts, and handheld radio frequency (RF) scanners.
A Fulfillment Associate typically needs a high school diploma or equivalent to be hired. The role requires reading, writing, and basic math skills like addition and subtraction. The position of Fulfillment Associate is often entry level and they can learn most of the skills on the job. Depending on the company and environment, you may need a candidate with a forklift licence or knowledge of specific software.
According to Indeed Salaries, average pay for a Fulfillment Associate in Canada is £10.00 per hour. This can vary depending on factors like the hiring company, location, and the employee’s previous experience.