COVID 19 UPDATE - All orders and returns are being dispatched and fulfilled as normal.

RETURNS - We want to make shopping with us easy. So we will now be accepting returns and exchanges for items sent back to us within 45 days of purchase.

Ordering

How do I order?

You can order online, by telephone by calling 01604 811 111 or e-mail us

What methods of payment do you accept?

We accept most major credit/debit card apart from Diners and Amex. We know time is of the essence so make things easier, we also accept Amazon Pay, Apple Pay, Google Pay and PayPal. 

Why do you need my mobile number?

We ask for your telephone number incase there are any problems with your order and we need to contact you via telephone. We will not pass on any of your details to a third party.

Why are there  items on the website that are out of stock?

Items out of stock on the website have sold out. If there is a "E-mail me when back in stock" option, this item is not discontinued and it will come back into stock. If you'd like an idea of when items will be restocked, please e-mail us

Can I Back Order?

Unfortunately, TLC no longer accepts back-orders. Should you require an item which is out of stock, please choose an alternate colour or size. Alternatively, if there is a "E-mail me when back in stock" option, this item is not discontinued and it will come back into stock. If you'd like an idea of when items will be restocked, please e-mail us.

Special Orders

At TLC, we do our very best to ensure all our customers are happy. So much so, that we are now offering a bespoke order service for items within the Current Collection that you would like customised. (Bespoke sizing, different colours/fabrics, leg lengths, adjustments).
Bespoke orders will come with a £25 surcharge per order + Full RRP of the item.
Conditions:
• No Sale items can be repeated - only the Current Collection is available for special order.
• No returns unless the incorrect item is supplied or the item is faulty.
• Customer is fully responsible for all specifications. TLC will not take responsibility for incorrect specifications resulting in an unwanted item.
• Each separate item is subject to an extra £25 surcharge.
• All specials are subject to availability of fabrics and accessories.
• Should you require an item of clothing which is not part of the Current Collection, please e-mail us (link it) the exact specifications. (Fabric, size, pattern, fabric etc, along with any images). Our Design Team will then be in touch with a quote as soon as they can.

Why do we charge a £25 surcharge?

Because your item is hand made especially for you. The single item has to be cut and manufactured specially, alongside large factory runs. The individual pattern has to be located and adjusted and the fabric must be selected and tested. The whole process involves the attention of a number of individuals to monitor its’ progress in order to ensure your special order comes in exactly how you want it. Special Orders are therefore very time consuming and uneconomical. However we aim to please and we hope you enjoy this service.

Do you sell Gift Vouchers?

Yes, you can buy TLC Sport gift vouchers here and they are currently redeemable online and via telephone orders.

Can I redeem Gift Vouchers when making an online purchase?

Of course, just pop in your code in the "Discount Code" section at the checkout.

What can I do if something is wrong with my order?

If there is a problem with your order please contact our friendly customer support team on 01604 811 111 or email us here.

Why is a product being discontinued?

From time to time, TLC stop manufacturing previous season collections and discontinues previous ranges. Please feel free to contact the customer support team who can advise if a similar item will be returning in the new collection. You can contact us on 01604 811 111 or email us here.

Delivery

How much is Postage?

Standard postage is £3.50 for all orders under £50, for orders over £50 shipping is free. You can find out more information on our delivery service here.

How long will I have to wait to receive my order?

We aim to dispatch orders same day if it was placed before 5pm. If the order is received after 5pm it will be dispatched the next working day and can take up to 5 working days to be delivered, however orders normally arrive within 3 working days. 

Do you offer Next Day Delivery?

We do offer Next Day Delivery and it available at the cost of £7. Orders must be received by 4pm for this option. You can find out more about our delivery services here.

Do you offer International Delivery?

Of course, you can select International Delivery when you check out. It is £8 within the EU and £12 for the rest of the world. You can find out more here. All international items are sent tracked.

If your order is delivered outside the UK, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer. TLC Sport has no responsibility for these charges.

What Delivery method do you use?

We use Royal Mail for most of our UK delivery, however we use a courier service for next day parcels. You can find out more here.

Returns

What is your Returns Policy?

We hope that you will love everything you purchase from us, however if this is not the case, we promise to refund or exchange any item you are unhappy with when you return it to us in a saleable condition within 120 days of purchase with all tags attached. 

We are happy to offer a refund or exchange on all items returned to us in perfect, resalable condition, within 45 days of receipt of order with proof of purchase. All returns are processed same day, whether it is a refund or exchange. You can find out more about our returns here.

How do I return something if I need to?

When we send out your order we enclose a returns label, with full details on the invoice on how to return your order. If you have misplaced your returns form, please leave a note inside the return with your name, address, customer number, items you are returning and a brief explanation as to why you are returning them and if you want a return or exchange. Feel free to contact our customer support team on 01604 811 111 or email here

What is your Returns address

TLC Sport, TLC House, Earls Barton, Northampton, NN6 0HF

Do I have to pay for my returns?

You have to pay for the postage when you send the items back and you must get proof of postage. If you are exchanging the items we will pay the postage on the exchange sent back to you.

Can I exchange an item?

Yes you can. Just send the items back in resalable condition and we can exchange the item(s) for you. We will also honour any promotional codes that were used on the original order.

How will I know if you have refunded me?

Once our team has received your items, we will process the refund the same day and it should appear back on the payment method within 2-3 working days. You will receive an email confirming your order has been refunded. Please note depending on your bank, this process could take up to 10 days.

Sizing

Do you have a size guide?

Yes. You can view our size guide here.

What length are the short, regular and long legs?

Short length is designed to fit a 29 inch (74cm) inside leg, regular length is designed to fit a 32 inch (81cm) inside leg and long length is designed to fit a 34 inch (86cm) inside leg. Please see our size guide for further advice. 

I'm pregnant, do you sell maternity wear?

We stock a maternity legging perfect for women in their 3rd-4th trimester.

A lot of mums to be wear TLC Sport fold down range, because they can be worn under the bump or over it and it will also stretch with you whilst you grow but go back to the original shape afterwards and give the support you need post natal.

Our Tummy Control ranges are extremely popular with new mums as they hold in your tummy nice and smoothly whilst your body adjusts to post-pregnancy. Plus - they help keep it all in place!

Can you help me choose my size?

Of course! Just call us on 01604 811 111 (Mon-Fri, 9am-5pm) and a member of our team will be more than happy to advise you.

Product Information

How do I wash your garments?

All our garments have washing guidelines on them. We do recommend washing at 30 degrees and not tumble drying.

How and where are TLC Sport garments made?

We manufacture all of our clothes in our own factory in Cairo. We run this operation not only to maintain the standard of clothing and workmanship, but also to ensure the happy and high working standards of our team. Unlike most brands, TLC operates as a family - we know who makes your clothes, and we look after our people. We take great care in sourcing responsible suppliers to ensure our products' are always sustainable and ethical. 

All the designs are exclusive and designed by MD Sara Hanna and daughter Charlotte.

What fabrics do TLC Sport use?

TLC Sport uses exclusive, figure enhancing fabrics. We work with certified suppliers to ensure we create and dye our fabrics according to sustainable and environmental standards. We engineer our fabrics carefully, making sure they will make you feel and look good.

Privacy

Why do you want my email address and telephone number?

Primarily so that we can contact you if there is a problem with your order; we find that most people respond faster this way. We will also contact you to let you know our latest news and special offers, however if you do not wish to hear from us we can take you off our list. The quickest way to do this is to click unsubscribe at the bottom on the newsletter. Otherwise email us here and we will remove you from our mailing list.

You can read more on our Privacy Policy here.

Discounts & Promotions

How do I use an offer/discount code?

To use a valid promotional/discount code, you need to enter it into the promotional code box on the checkout page.

What do I do if I forget to enter my discount code?

If you contact the customer support team on 01604 811 111 the code may be re-entered over the phone but please - make it easy, and contact us straight away. The longer you wait, the trickier it is!

Why won't my promotional code work?

It is very likely that the code has either expired or is not valid. Make sure you check the code is correctly spelt and in date and if the problem still persists, please contact our customer support team on 01604 811 111 or email here

Can I use 2 offer codes at once?

That would be nice but unfortunately only one code is valid at a time.

My team needs some gear, can you help?

We sometimes offer a discount on bulk orders. To find out more, please contact our customer support team on 01604 811 111 or email here

General Information

What is TLC Sport's head office address?

TLC Sport, TLC House, Earls Barton, Northampton, NN6 0HF

How can I contact TLC Sport?

You can contact us by emailing our customer support team here or by calling 01604 811 111 between 9am - 5pm Monday to Friday. You can find more information on our Contact Us page.

Complaints

TLC Sport strives to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve our customer experience so please do get in touch with us so we have a chance to put things right before leaving us a review.

All complaints will come through to our customer support team at our Head Office. Email here or call 01604 811 111 9am - 5pm Monday to Friday.

Letters can be sent to:

TLC Sport
TLC House,
Earls Barton
NN6 0HF

Why are you called TLC Sport?

Good question! It stands for the 'The Leotard Company'. For more information please visit our About Us