Returns & Replacements

Return Policy

We hope that you will love everything you purchase from us, however if this is not the case, we promise to refund or exchange any item you are unhappy with when you return it to us in a saleable condition within 14 days of purchase with all tags attached. Postage is at the customers expense and you must obtain proof of postage, failure to do so may result in us not being able to process your return.

Please note we cannot refund any swimwear if the hygiene seal has been removed for health and safety reasons. Shoes must be tried on indoors. Any items of clothing returned without the original packaging and swing tag attahced will not be refunded. 

For a quick and easy return please make sure you follow the steps below:
    •    Fill out reason(s) for return found on the back of the invoice
    •    Choose either return, exchange or credit option.
    •    Enclose the invoice with the item(s) you are returning and package up securely; please use original packaging if possible.
    •    Attach the return address label found on the invoice to the front of the parcel, ensuring any original delivery labels are covered.
    •    Return item back to us within 14 days with a delivery service of your choice, and obtain a proof of postage. We recommend Royal Mail. Please note we do not cover the cost of returns, only outgoing exchanges.

All returns are processed same day they are received, whether a refund, exchange or new order.

Refunds

We provide full refunds on any garments you are not 100% happy with. Refunds will be returned using the same method as the original payment.

Exchanges

To exchange a garment, please return the item within 30 days stating clearly on the invoice the new size and colour  required. All exchanges are sent out at no extra cost to you but you will have to obtain a proof of postage when returning the item.

If your question has not been answered above, please take a look at our FAQs page or contact us on 01604 811 111 or email Info@tlcsport.co.uk