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Swap Protect
SWAP PROTECT
PROTECT YOUR TLC ORDER
Extra protection for your parcel with quick and simple claims if something goes wrong.
SUBMIT A CLAIMLOST. DAMAGED. STOLEN. COVERED.
EASY CLAIMS
Submit a claim in just a few clicks.
FAST REPLACEMENTS
Get a replacement when eligible.
QUICK REFUNDS
No replacement available? Get your money back.
LOWER IMPACT
Carbon offsetting on protected deliveries.
TLC SPORT × SWAP PROTECT
DON'T SWEAT IT.
WE'VE GOT YOU COVERED.
Protect your TLC order from the unexpected.
We've partnered with Swap Protect to give you extra peace of mind when shopping with TLC Sport. Add Swap Protect to your order and if your parcel is lost, damaged or stolen in transit, making a claim is quick and simple.
MAKE A CLAIMSIMPLE FROM START TO FINISH
HOW IT WORKS
ORDER & PROTECT
Shop TLC as normal and add Swap Protect to your order. The protection charge is calculated according to your basket value.
TRACK
Follow your parcel using your TLC tracking information. If your shipment becomes lost, damaged or is marked delivered but cannot be found, Swap Protect is there to help.
MAKE A CLAIM
If something goes wrong, visit our claims portal and follow the simple steps to submit your claim.
VISIT CLAIMS PORTALPEACE OF MIND
WHAT ARE YOU COVERED FOR?
LOSS
If your protected parcel goes missing while in transit, you can submit a claim.
DAMAGE
If the items in your protected order are damaged during their journey to you, you can make a claim.
THEFT
Tracking says delivered but your protected parcel is nowhere to be found? Submit a claim through Swap Protect.
NEED TO KNOW
FREQUENTLY ASKED QUESTIONS
Everything you need to know about protecting your TLC order.
HOW DO I ADD SWAP PROTECT TO MY ORDER?
Swap Protect can be added during checkout. If you don't want to protect your parcel, remove it before completing your purchase.
HOW LONG DO I HAVE TO MAKE A CLAIM?
If your parcel is presumed lost and tracking does not show “delivered”,
a claim can be filed no sooner than 14 days after the scheduled delivery
date for UK shipments and 20 days for international shipments.
If your parcel is marked as delivered, claims must be filed within 15 days
of the delivery date shown by the carrier.
Other claims should be submitted as soon as they are discovered and no later
than 180 days from purchase.
Please see our
Swap Protect Terms & Conditions
for full details.
I ADDED SWAP PROTECT BY MISTAKE. WHAT SHOULD I DO?
Swap Protect can be removed from your basket before checkout. If you accidentally purchase it, contact TLC Sport as soon as possible before your order is dispatched.
HOW IS THE SWAP PROTECT CHARGE CALCULATED?
The protection charge is calculated according to your order value and will be shown before you complete your purchase.
I NEED TO MAKE A CLAIM. WHAT DO I DO?
Have your TLC order number and email address ready, then visit our claims portal and follow the instructions.
OPEN TLC CLAIMS PORTAL
WHAT HAPPENS AFTER I SUBMIT MY CLAIM?
Swap's claims team will review your submission and contact you regarding the outcome and next steps.
CAN MY CLAIM BE REJECTED?
A claim may be declined if it falls outside the applicable claim window,
is excluded from cover or does not meet the terms of the policy.
Please read the full
Swap Protect Terms & Conditions
before submitting your claim.
WHAT DOES THE CARBON OFFSET ELEMENT MEAN?
Swap Protect supports projects intended to offset carbon associated with the logistics of protected orders.
DOES SWAP PROTECT COVER MY RETURN POSTAGE?
No. Swap Protect is designed to provide protection where a parcel is lost, stolen or damaged during transit. It does not cover the cost of returning an unwanted item to TLC Sport.
NEED TO MAKE A CLAIM?
WE'LL GET YOU SORTED.
Have your TLC order number and email address ready.
OPEN CLAIMS PORTAL TERMS & CONDITIONS